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Last Updated January 1, 2026
1.1. Party Providing the Service: ............................. (Hereinafter referred to as Seller or Service Provider)
Name/Trade Name:
Registration Number:
Address:
Email:
Phone:
1.2. Party Benefiting from the Service: ............................. (Hereinafter referred to as Buyer or Service Recipient)
Name/Trade Name:
Address:
Email:
Phone:
Tax Office:
Tax Number:
2.1. The subject of this Agreement is the determination of the rights and obligations of the "Buyer" and the "Seller" in accordance with the provisions of the "Law on Consumer Protection" and the "Regulation on Distance Sales Contracts" during the purchase and sale process of software license services that the "Buyer" wishes to purchase by placing an order electronically through the website "documenos.com" owned by D (hereinafter referred to as documenos.com).
2.2. The conclusion of this agreement shall not prevent the application of the provisions of the "Pre-Information Text", "Privacy Policy" and "Terms of Use" that the parties have separately entered into on documenos.com.
3.1. Payments for license registrations purchased through the platform are made via the "Online Payment System" and "Guaranteed Payment Model" or by IBAN bank transfer.
3.2. Online Payment System: This system enables the collection of the fee for the license registration that the Service User will purchase through the Platform from the Buyer by the payment institutions with which documenos.com cooperates in accordance with the "Laws on Payment and Securities Settlement Systems, Payment Services and Electronic Money Institutions", under the terms and conditions specified on the Platform, using other payment methods supporting online payment (Credit Card, PayPal, Apple Pay, Google Pay, Affirm, After Pay, Klarna, Cash App Pay, Link, SEPA Transfer, Pay Now, WeChat Pay, Spei, Ali Pay, Zip, Revolut Pay, etc., more than 150 methods - complying with the limitations supported by the country in which they are located).
3.3. Order Confirmation: If online payment methods are used, the order is confirmed upon successful payment by the Buyer using their chosen payment method. In cases where the Seller offers a timeframe for approval (e.g., IBAN transfer), the payment information will be reviewed by the Seller within that period. The Buyer will then be notified of the result.
3.4. Invoicing: Regardless of whether the buyer is a natural or legal person, the invoice is issued with the total amount plus taxes. If the payment related to the seller's offer is made by the buyer in installments via credit card, the resulting interest is considered income for the bank and is borne by the buyer and is not included in the invoice. The interest amount must be accounted for by the buyer using bank documents.
4.1. The Buyer agrees and undertakes to provide complete and accurate information through the Platform and any additional information requested by the Seller in order to properly perform the service under this Agreement.
4.2. The Buyer acknowledges and declares that prior to the approval of this Agreement, they have fully learned and approved all information regarding the purchased service, including its price, duration, and payment method, through the Platform.
4.3. The Buyer undertakes to create and maintain the necessary conditions requested by the Seller for the performance of the service during the service execution phase, and accepts that the Seller may refrain from performing the service if the Buyer acts contrary to this undertaking.
4.4. Upon receipt of payment in accordance with the Online Payment System, the Buyer's payment is deemed to have been made to the Seller, and the payment obligation arising from this agreement is considered fulfilled.
4.5. If the Buyer has completed the installation of the license purchased under this agreement, it is deemed that the Buyer has approved the service.
4.6. If the Buyer subsequently requests the cancellation of a payment made and completed through the Online Payment System by means of an objection to the Bank, the Buyer acknowledges, declares, and undertakes that the Seller may cancel the relevant license number and that all financial losses and litigation costs arising from this cancellation will be borne by the Buyer.
4.7. The buyer acknowledges, declares, and undertakes that they have previously tested the free version of the product they intend to purchase, that the product is perfectly suitable for their company/institution, and therefore, they cannot return a product for which they have completed payment or request a refund under any circumstances.
5.1. The Seller agrees and undertakes that, pursuant to this agreement, it will keep a copy of the license registration purchased by the Buyer through documenos.com on its servers and will deliver the license registration to the Buyer during the validity period of the license, if necessary (re-establishment or transfer to another server, etc.).
5.2. The Seller agrees and undertakes that if the Buyer completes the payment via IBAN transfer, the Buyer has the right to access the license registration within 24 hours from the end of the foreseen period, that the payment will be refunded upon the Buyer's objection that the license has not been approved, and that if the license registration cannot be created or delivered at all due to a reason attributable to the Seller or force majeure, the payment made by the Buyer will be refunded to the Buyer.
5.3. Unless otherwise stipulated or agreed upon, the Seller declares that it will issue a detailed invoice to the Buyer upon delivery of the license and will send an online copy of the invoice to the email address associated with the license registration.
6.1 It is assumed that the Buyer, by using the free version of the application downloaded from documenos.com, finds the software to be fully suitable for their company/institution. Therefore, if the Buyer has completed the purchase, they acknowledge, declare, and undertake that a refund of the software license payment cannot be requested under any circumstances.
7.1. If the Buyer defaults on payment for a license purchased using one of the online payment methods, the Buyer will be liable to pay interest and be responsible to the institution (Bank, etc.) that owns the payment method (Credit Card, etc.) as per the contract entered into with the Buyer. The institution (Bank, etc.) may pursue legal action in this situation and may demand reimbursement from the Buyer for any resulting costs and litigation expenses
7.2. In the event of the Buyer's default in payment of the license fee arising from this contract, the Buyer will be responsible for any damages incurred by the Seller.
8.1. All correspondence between the Parties under this Agreement shall be conducted via e-mail, except in mandatory cases stipulated by law. The Buyer acknowledges, declares, and undertakes that in any disputes arising from this Agreement, the Seller's official ledgers and commercial records, as well as the electronic information and computer records kept in its database and servers, shall constitute binding, conclusive, and exclusive evidence, and that this clause constitutes an evidentiary agreement within the meaning of the relevant article of the Code of Civil Procedure.
9.1. In the implementation of this agreement, the Provincial or District Consumer Arbitration Boards, up to the value declared by the Ministry of Customs and Trade, and the Consumer Courts in the Seller's place of residence shall have jurisdiction. Upon approval of the service purchase, the Buyer and Seller shall be deemed to have accepted all the terms and conditions of this agreement.
10.1. This Agreement, consisting of 10 (ten) articles, has been read by the Parties and concluded and entered into force on ../../.... by the Buyer's electronic confirmation.
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